Guides
Everything an agency needs to get paid on time.
What the law entitles you to, what to send and when, and what chasing properly is actually worth. UK specifics, checkable sources, no filler.
Getting paid
Five emails that get an invoice paid, without losing the client6 minA complete chase ladder for UK agencies — the pre-due note, three escalating chases and the formal one — with the wording, the timing, and the reasons each line is there.What to do when a client won't pay your invoice (UK)8 minA week-by-week escalation for UK agencies, from the first polite nudge to a winding-up petition — what to send, when to send it, and the point at which each step stops being worth it.
Running the numbers
What a credit controller costs a UK agency, and when you need one5 minThe real annual cost of the hire, including the parts that never make it into the salary figure, and the three alternatives — with the arithmetic laid out so you can put your own numbers in.Why agencies get paid late, and the four causes worth fixing6 minLate payment at a small agency is rarely about bad clients. It is four specific, boring failures — and three of them are on your side of the line.
Making the call
Invoice chasing software or a credit controller? What an agency is actually choosing between5 minFour categories of answer, what each one really does, and the single question that tells you which of them solves your problem.Xero invoice reminders — how to set them up, and where they stop5 minTurn them on this afternoon, because they are free and they work. Then understand the four things they structurally cannot do, so you know what is still your job.
The law
How to write a letter before action for an unpaid invoice5 minThe last step before court, and the one that most often makes court unnecessary. What has to be in it, how the rules differ depending on who you invoiced, and a template you can adapt.Payment terms that actually get paid, on a UK agency invoice5 minWhat the law gives you by default, what to put on the invoice, and the six fields that decide whether a client's finance system can pay you at all.Statutory demand or court claim? Choosing how to escalate an unpaid invoice5 minTwo routes, one of them much faster and much more dangerous. How to tell which one your debt belongs in, and the test that decides it.